Terms and Conditions
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These Terms and Conditions (“Terms”) govern your use of the Golden Valley Milk mobile application and website (together, the “Service”). By using our Service, you agree to these Terms.
If you do not agree, please do not use the Service.
1. About Us
Golden Valley Milk provides doorstep delivery of fresh milk and dairy products, including our own Chalavi yogurt brand, to residential customers.
2. Eligibility
You must be at least 18 years old to place orders using the Service. By registering, you confirm that the information you provide is accurate and up to date.
3. Accounts
You are responsible for:
Maintaining the confidentiality of your account details
Ensuring delivery information is correct
All activity carried out under your account
We reserve the right to suspend or terminate accounts for misuse or fraudulent activity.
4. Products
We deliver:
Fresh milk
Chalavi yogurt in various flavours
Other dairy products as offered from time to time
Product availability may vary by location and date.
5. Orders & Subscriptions
Orders may be one-off or recurring (daily/weekly)
Customers can modify, pause, or cancel deliveries via the app
Changes must be made before the daily cut-off time shown in the app
Orders placed after the cut-off will apply to the next available delivery.
6. Pricing & Payments
Prices are displayed in the app and may change from time to time
Payments are processed securely
Any applicable charges will be clearly shown before confirmation
Failure to make payment may result in suspension of deliveries.
7. Delivery
Deliveries are made to the address provided by the customer
Customers must provide clear delivery instructions if required
We are not responsible for products once delivered to the agreed location
If access is restricted or instructions are incorrect, delivery may fail without refund.
8. Missed or Failed Deliveries
We are not liable for missed deliveries caused by:
Incorrect address details
No safe place provided
Restricted access
Severe weather or circumstances beyond our control
9. Cancellations & Refunds
Orders cancelled before the cut-off time will not be charged
Refunds are issued at our discretion for damaged or incorrect items
Please contact us via the app or support email for assistance
10. Allergens & Food Safety
Our products may contain allergens including milk.
Customers are responsible for reviewing product information before ordering.
11. App Availability
We aim to keep the app available at all times, but we do not guarantee uninterrupted access. We may update, suspend, or withdraw the Service at any time.
12. Intellectual Property
All content, branding, logos, and materials related to Golden Valley Milk and Chalavi yogurt are owned by us and may not be used without permission.
13. Limitation of Liability
To the fullest extent permitted by law, Golden Valley Milk shall not be liable for indirect, incidental, or consequential damages arising from use of the Service.
14. Privacy
Your use of the Service is also governed by our Privacy Policy, which explains how we collect and use your personal data.
15. Changes to These Terms
We may update these Terms from time to time. Continued use of the Service constitutes acceptance of the updated Terms.
16. Contact Us
If you have questions or concerns, contact us at:
Email: accounts@gvmilk.co.uk